Privacy Policy

Effective Date: 22nd September 2025

1.Introduction

Nourvia (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains what information we collect from users (“you”), how we use it, and the rights you have.

2. Information We Collect

Personal details: name, email, phone number, payment info.
Health-related information: any details you voluntarily provide during consultations.
Provider information: qualifications, identification documents, bank/payment details.
Technical information: device details, IP address, cookies.

3. How We Use Your Information

To connect you with service providers.
To process payments and manage accounts.
To improve services, security, and customer support.
To comply with legal obligations.

4. Sharing of Information

We do not sell your data. We may share it with:

Service providers you choose to consult with.
Payment processors and IT vendors.
Legal or regulatory authorities, if required.

5. Data Storage and Security

We use encryption and access controls to safeguard your information. Data may be stored in India and accessed globally.

6. Children’s Privacy

This platform is not intended for individuals under 18 years of age.

7. Changes to Policy

We may update this Privacy Policy. Changes will be posted with an updated “Effective Date.”.

8. Contact Us

Contact Nourvia
Email: nourvialtd@gmail.com

User Agreement

Effective Date: 22nd September 2025

1.Acceptance of Terms

By registering or using Nourvia, you agree to these terms.

2. Nature of Services

We provide a platform that connects users with independent service providers. We do not employ these providers. Services offered are advisory and not a substitute for licensed medical care unless clearly stated.

3. No Emergency Services

This platform is not intended for emergencies. If you need urgent help, please contact local emergency services.

4. User Responsibilities

You agree to provide accurate information, respect providers, and not misuse the platform.

5.Payments & Refunds

Payments are processed via our portal. Refunds are subject to our cancellation policy [insert details].

6. Limitation of Liability

We are not responsible for outcomes or consequences of advice given by providers. Our liability is limited to the amount you paid for the service.

7. Intellectual Property

All content on the portal belongs to us or the provider. You may not copy, distribute, or misuse it.

8. Termination

We may suspend or terminate your account if you violate these terms.

9.Governing Law

These terms are governed by the laws of India.

Service Provider Agreement

Effective Date: 22nd September 2025

1.Registration & Verification

You agree to provide accurate personal and professional information, including qualifications and identification.

2.Relationship with Platform

You are an independent contractor. Nothing in this agreement creates an employer-employee relationship.

3. Provider Obligations

Maintain confidentiality of client information.
Provide services honestly and professionally.
Not solicit clients outside the platform.

4. User Responsibilities

You agree to provide accurate information, respect providers, and not misuse the platform.

5.Payments & Refunds

Payments will be processed by [Portal]. A service fee/commission of [X%] will be deducted. Payouts will occur [weekly/monthly] to your designated account.

6. Confidentiality & Data Protection

You must protect any personal information shared by clients and comply with our Privacy Policy.

7. Indemnity

You agree to indemnify and hold harmless [Portal Name] from any claims, damages, or liabilities arising from your services.

8. Termination

We may suspend or remove you for breach of this agreement or if client complaints indicate misconduct.

9.Dispute Resolution

Any disputes shall be resolved through arbitration in [City, India], under Indian law.

General Disclaimer

General Disclaimer (for all users)

The services offered through this platform are wellness and advisory in nature. They are not intended to replace medical diagnosis, treatment, or emergency care. Service providers on this platform are independent professionals. We do not control or guarantee the accuracy, qualifications, or suitability of any provider. Any reliance on advice, recommendations, or guidance received from a provider is at your sole discretion and risk.

1.Mental Health Disclaimer

Services provided by mental health coaches, counsellors, or wellness practitioners on this platform are not a substitute for psychiatric care, therapy from licensed psychologists, or other professional mental health services regulated by law.
If you are experiencing a crisis, suicidal thoughts, or mental health emergency, please call your local emergency number or crisis hotline immediately. This platform does not provide emergency mental health services.

2.Alternative Therapy Disclaimer (Chiropractic, Diet, Yoga, Ayurveda, etc.)

Alternative wellness services such as chiropractic, diet/nutrition advice, yoga, meditation, or Ayurveda are complementary in nature and should not be considered a replacement for licensed medical treatment.
Users should consult with a qualified medical professional before making decisions related to health conditions, prescriptions, or treatment plans.

3.Platform Liability Disclaimer

Nourvia does not guarantee outcomes from services received. We are a technology platform facilitating connections between users and independent providers.
To the maximum extent permitted by law, Nourvia is not liable for any direct, indirect, incidental, or consequential damages arising from use of the services.